FREQUENTLY ASKED QUESTIONS

Does it cost anything to inquire for a travel itinerary?


No, our services are free of charge.




What is the best way to get in contact?


The best way to get in contact with us is to fill out the 'custom made' form on our website. If you prefer to chat, you may also try our chat function, or contact us on What's App where we are also available for calls. During your travels we will be available through What's App well.




What is your refund and cancelation policy?


You must call 72 hours ahead of your scheduled tour/trip for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour/trip, or if you decide not to show up.




Do I need a visa to enter Costa Rica?


To enter Costa Rica a valid passport and a pre-paid airline (or bus) ticket exiting the country is mandatory. Additional specific entry requirements depend on your country of citizenship. Currently you may enter Costa Rica without a visa if traveling with a United States of America, Canada or most European passports. Immigration will then stamp your passport with your approved length of stay (usually 90 days). For other countries a visa may be required. It is always best to contact the Costa Rican Embassy nearest you for up to date entry and visa requirements.




Do I book my own flights?


Yes, this way you can choose when and with which company you would like to fly. Of course we are more than happy to help you finding good deals! We usually know when it’s the best time to book and which airlines have good airfare deals.




I fly from Europe with a stop over in the USA, do I need an ESTA?


In this case you need an ESTA. More information you will find on this website https://esta.cbp.dhs.gov/esta/.




Is Costa Rica a safe country?


Costa Rica is a safe country. Please remember when you are traveling within Costa Rica to use the same common sense you would use back at home. It is very easy to let down your guard while you are here in Costa Rica enjoying the 'laid-back' lifestyle, but it is important to take normal safety precautions. The largest crime in Costa Rica is petty theft so be diligent in watching over your personal items. Use your hotel safe at all times. Do not leave cameras, purses, iPads, iPods, and cellphones unattended on restaurant tables, pool lounges, or beach towels. Leave expensive watches and jewellery at home. If you have a rental car, stow your personal belongings under the seat, make sure the car is locked and if possible park it in an area in which you can keep an eye on it. We always recommend you bring a photocopy of the picture page of your passport as well.




Is Costa Rica a safe country to travel with my children?


Yes, Costa Rica is a great country to travel with children. We work together with some great hotels and lodges especially recommended for families. We can include a car rental big enough for your whole family, including car seats. If you prefer to not drive yourself, we can arrange comfortable private transfers from location to location as well.




Do I need vacines before traveling to Costa Rica?


Make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot. CDC recommends Hepatitis A because you can get hepatitis A through contaminated food or water in Costa Rica, regardless of where you are eating or staying. CDC also recommends Typhoid for most travelers, especially if you are staying with friends or relatives, visiting smaller cities or rural areas, or if you are an adventurous eater.




How do I get medical care while traveling in Costa Rica?


Many foreign hospitals and clinics are accredited by the Joint Commission International. A list of accredited facilities is available at their website (www.jointcommissioninternational.org). In some countries, medicine (prescription and over-the-counter) may be substandard or counterfeit. Bring the medicines you will need from back home to avoid having to buy them at your destination.




Where can I exchange money?


You can exchange money or use the ATM at the airport. However, we recommend you to use the ATM´s in the city of San José as they don´t charge as much to withdraw money. You can also exchange money at various banks throughout the country.




Can I use my credit cards?


Credit cards are often accepted in the cities, especially at nicer hotels, restaurants and stores. Smaller hotels and restaurants, however, will generally only take cash, as will taxis. The farther one gets from a city, the more difficult it is to use a credit card. Visa and MasterCard are the most widely accepted credit cards, although other cards can often be used in upscale establishments. There are some parts of Costa Rica where it’s impossible to use credit cards, mostly in remote areas. It’s important to bring cash to these places and to have small bills, as larger denominations are hard to break. Some of these destinations won’t have banks or ATMs either.




How much cash should I carry?


This is a personal choice based on your spending habits, but we recommend that you have at least $200 cash with you upon arrival. (Only carry $1, $5, $10, $20 bills). How much cash you should carry throughout the trip depends on your plans, if you like to shop, and if you prefer to use a credit card for purchases or not. In almost all destinations you will have access to an ATM Machine. We recommend that you always place your cash, valuables and passports in your hotel’s safe deposit box every time you leave your room.




Are there any extra fees that I have to pay on top of the listed price?


No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.




What should I wear?


Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.




What do I need to bring?


The packing list The following list of things to pack for Panama will keep you prepared and traveling light for any type of Panama itinerary. It also includes a few precautionary guidelines to ensure your personal safety and satisfaction. Follow these tips on what to bring to Panama and you’ll surely be prepared for a trip of a lifetime! Official Papers:

  • Valid passport + copy of the photo page
  • Airline tickets
  • Drivers license + copy
  • Insurance card and contact information
  • Money belt and passport pendant for important documents
Luggage:
  • Day pack or fanny pack
  • Soft sided luggage to avoid going over domestic flight weight limits
  • Waterproof bag for wet/dirty clothing
  • Zip lock baggies to keep cameras and iPods dry in your back pack
Health:
  • Eye drops
  • Insect repellent
  • Pain relievers (acetaminophen, ibuprofen, and/or just a simple aspirin)
  • Waterproof sunscreen
  • Contact lenses and cleaning solution
  • Personal medicine prescriptions in the original prescription bottles
  • Any over the counter medicines that you prefer. Most U.S. brands are not available in Costa Rica.
  • Your personal toiletries
Clothing:
  • Hiking or walking shoes
  • Beach sandals or flip-flops (dressy sandals optional)
  • T-shirts
  • Long sleeved T-shirts (recommended for sunburn protection, hiking and fishing)
  • Swimsuits and a casual beach cover-up (for ladies)
  • Hiking shorts (quick dry) and cotton shorts
  • Lightweight pants and shorts
  • Sleepwear
  • Socks
  • Underwear
  • Sun hats or baseball caps
City Clothing: Although Panama is very casual, we recommend that if you are going to spend time in Panama City, that you bring along a pair of longer pants, good walking shoes, and a bit more formal clothing than you would wear in the laid back beach towns. This helps you to stand out less as a tourist. Outwear:
  • Light weight jacket or raincoat (poncho style); something warmer for higher elevations or on the open ocean.
  • Umbrella
  • Sunglasses
  • Camera (batteries and charger)
Other items:
  • Swiss army knife
  • Key chain flashlight
  • Nalgene or other water bottle
  • Wet wipes/antibacterial hand gel
  • Kleenex
  • Pens
  • Lighter/matches
  • Cork screw
Helpful tips:
  • Leave photocopies of your passport, drivers’ license, credit cards, airline tickets and any reservation that you have prepaid with your home emergency contact person
  • If you are visiting from US or Canada, there is no need to bring electric converters as they are the same in Panama
  • There is no point in carrying all of your keys
  • Make sure you have plenty of storage on your memory card(s)
  • Leave expensive and irreplaceable jewelry at home
  • If you plan on using your credit card frequently, it is very important that prior leaving your trip, to inform your bank that you will be in Panama.




Do I need to bring a mosquito net?


It is not necessary to bring a mosquito net with you. The hotels and lodges we use have ‘mosquito free’ rooms, even if you choose to stay in the middle of the jungle. Mosquitoes are common year-round, however, rare in some areas due to low overnight temperatures. Mosquitoes are most common at dusk and dawn; especially in rain forest or rural areas. It’s a good idea to wear long-sleeved shirts and long pants if you are going to be hiking or walking in the forest during these times. A good insect repellent sprayed onto your clothing or skin will be effective to keep mosquitoes from bothering you (if you use both sunscreen and insect repellent, apply the sunscreen first and then the repellent). A deet based product is not necessary but is generally the strongest option you can buy.




What insurance is included with the rental car?


The basic cover insurance will be included in your car rental. This covers minor damages, scratches, small dents, tires, for two designated drivers. The refundable deposit that you will pay directly to the car rental agency (via major credit card) at the time of pickup covers collision, major damage, and car theft. This deposit will then be released to you by the car rental company upon return of the car.




Can I add GPS to my rental car?


It is possible to add a GPS to your car rental. The cost of the GPS is $10 a day. Our travel itineraries are available on your smart phone without needing internet. With our travel app you can link a Free Navigator to your travel plan, and navigate to your destinations without needing the rental of a GPS.




Can I get full cover insurance with my rental car?


Our car rental packages come with basic insurance. This covers minor damages, scratches, small dents, tires, for two designated drivers. The refundable deposit that you will pay directly to the car rental agency (via major credit card) at the time of pickup covers collision, major damage, and car theft. This deposit will then be released to you by the car rental company upon return of the car. If you like to add a full coverage insurance, please inform the rental company when you pick up your vehicle and you will then pay the price difference directly to them.




Are baby and children seats available?


Yes, just let us know the ages of your children and we will make sure you get the right seats included with the car rental.




What's the weather like in Costa Rica?


For the most part, the days are as long as the nights; throughout the entire year the sunset/sunrise times vary by only half and hour. The sun rises around 6-6:30 AM and sets around 6-6:30 PM. The temperatures in Costa Rica largely depend on where you are. In the lowlands, temperatures range from about 32˚C (90˚F) during the day to around 21˚C (70˚F) at night. It’s much cooler in the highlands, where the average daily temperature is around 20˚C (68˚F), although it can reach as low as 10˚C (50˚F) at higher elevations. Costa Rica has a rainy and a dry season. The dry season lasts from mid-December through mid-April. If you want to go hiking or be outside for most of the day, this is the best time to go. Scuba divers should also take note, as water visibility is best during this time of year. Some parts of the country can get rain during this season (mainly along the Caribbean coast), but most of Costa Rica is sunny and dry for this entire 5-month period. The rainy season generally lasts from mid-April to mid-December. During this season it’s typical for rain to come in large bursts in the afternoon or early evening, leaving the morning and night clear. This being the case, visits during the rainy season are not completely saturated—there is still a great deal you can do during the day, and many travelers even enjoy taking a break during an afternoon downpour. The rains are typically heaviest near the end of the season, from October through the beginning of December. The Caribbean side of Costa Rica is generally far wetter than the Pacific side. The humidity is high throughout the year for most of the country, but during the rainy season it can reach nearly 100 percent. However, even the heaviest of Costa Rica's rains generally will not prevent you from reaching the country anytime of year. The Caribbean coast however, does not have the same rain pattern as the rest of the country. These areas have microclimates that can bring rain during any time of the year, so pack accordingly. The driest time of the year in the Caribbean is from September-October and February-March. Once you've determined what time of year you want to visit the country, there's one more thing left to do: verify the entry requirments. These can tend to fluctuate, so it's important that you obtain the most up-to-date information possible.